Frequently Asked Questions (FAQs)

AU PRIME CLEANING offers a comprehensive range of professional cleaning services for both residential and commercial properties. This includes regular maintenance cleaning, deep cleaning, end-of-lease cleaning, and specialized services tailored to your specific needs. We focus on delivering a pristine environment every time.

We proudly serve all of Melbourne. Please contact us with your location, and we'll be happy to confirm if we cover your area.

Quality is a cornerstone of AU PRIME CLEANING. We achieve this through rigorous staff training, adherence to detailed cleaning checklists, and the use of high-grade, effective cleaning products and equipment. Our team is meticulous, and we conduct thorough quality checks to ensure every job meets our high standards and your expectations.

Absolutely. Our team members are carefully vetted, professionally trained, and committed to upholding the highest standards of reliability and responsibility. We understand that inviting us into your space requires trust, and we earn that through consistent professionalism, punctuality, and respect for your property.

No, you don't! AU PRIME CLEANING comes fully equipped with all the necessary professional-grade cleaning supplies and state-of-the-art equipment to complete the job efficiently and effectively. If you have specific preferences for certain products (e.g., eco-friendly options), please let us know when booking.

While our team handles your property with the utmost care and responsibility, we understand that accidents can happen. AU PRIME CLEANING is fully insured for your peace of mind. In the rare event of an accidental breakage or damage, please notify us immediately, and we will handle the situation professionally and promptly through our insurance.

Getting a quote is easy! You can contact us directly via phone at [Your Phone Number] or fill out the inquiry form on our "Contact Us" page. We'll discuss your specific cleaning needs and provide a tailored quote. Once you're ready, we can schedule your service at a time that's convenient for you.

No. As of July 2025, AU PRIME CLEANING does not require customers to share their COVID-19 vaccination status. We are committed to providing a safe and healthy environment for both our clients and our team, adhering to all current Victorian health guidelines and best practices for hygiene and safety. If you have any specific concerns or require particular safety measures for your cleaning service, please don't hesitate to discuss them with us when you book. Your comfort and safety are our top priorities.